Privacy Policy
At TERRAMAR VOYAGES LLC (“TerraMar Voyages,” “TerraMar,” “we,” “us,” “ or “our”), your privacy and trust are an important part of the travel experience we provide.
This Privacy Policy explains how TERRAMAR VOYAGES LLC collects, uses, stores, and shares personal information when you visit our website, communicate with us, schedule a consultation, engage our travel planning services, or otherwise interact with TERRAMAR VOYAGES LLC.
By using our website or engaging our services, you acknowledge the practices described in this Privacy Policy.
Information We Collect
The information we collect depends on how you interact with TerraMar Voyages.
Information You Provide Directly
You may provide personal information when you:
Submit a contact or inquiry form.
Schedule a Discovery Call.
Complete a Traveler Profile or Preference Form.
Request travel planning services.
Communicate with us by email, telephone, text, or other methods.
Make or authorize a payment.
Request assistance with a reservation.
Subscribe to marketing communications
This information may include:
Name
Email address
Telephone number
Mailing address
Preferred method of communication
Travel dates
Destination preferences
Number of travelers
Travel preferences
Accommodation preferences
Dining preferences
Activity and experience preferences
Budget information
Special requests
Accessibility or dietary information voluntarily provided by you
Passport or travel-document information when necessary to facilitate travel arrangements
Other information you choose to provide
We ask that you provide only information that is necessary for us to provide the requested service.
Travel Information
Travel planning may require information that is more detailed than ordinary contact information.
For example, depending on your itinerary, we may need information necessary to facilitate reservations with airline, cruise lines, hotels, tour operators, transportation providers, travel insurance providers, or other Travel Suppliers.
We use such information for legitimate business and travel-planning purposes and disclose it only as reasonably necessary to provide the requested services, subject to the terms and privacy practices of the Travel Supplier and service provider.
Information Collected Automatically
When you visit the TerraMar Voyages website, certain information may be collected automatically through cookies, analytics tools, and similar technologies.
This may include:
IP address
Browser type
Device type
Operating systems
Approximate geographic information
Pages viewed
Time spent on pages
Referring websites
General website performance and diagnostic information
This information may be used to understand how visitors interact with our website, improve website functionality, maintain security, and evaluate the effectiveness of our marketing.
Squarespace Website & Analytics
The TerraMar Voyages website is hosted and operated using Squarespace.
Squarespace may process certain information associated with visitors’ interactions with the website, including technical information, cookies, and website usage information.
Squarespace explains that its platform uses necessary cookies for website functionality and may use analytics and performance cookies depending on the features enabled on a website. See Squarespace Cookie Policy
For additional information , visitors may review Squarespace privacy and data-protection information. See Squarespace Terms & Privacy policies.
Scheduling & Discovery Calls
TerraMar Voyages may use Squarespace Scheduling/Acuity Scheduling or another scheduling platform to allow prospective and existing clients to schedule consultations and appointments.
When you schedule an appointment, the scheduling provider may collect information such as:
Name
Email Address
Telephone number
Appointment date and time
Responses to scheduling or intake questions
Other information you voluntarily provide through the scheduling form.
TerraMar Voyages may use this information to prepare for your consultations, communicate with you, manage appointments, and provide requested services.
Squarespace states that Acuity can be configured to collect information through intake forms and obtain consent to terms through the scheduling process. (Squarespace Help)
If SMS appointment reminders are enabled, additional information may be collected and processed for that purpose.
Travelers Profile & Intake Forms
TerraMar Voyages may use online forms to collect information necessary to understand your travel preferences and prepare personalized recommendations.
Information collected through these forms may include:
Destination preferences
Travel dates
Budget range
Travel style
Accommodations preferences
Interests
Dining preferences
Special requests
How you discovered TerraMar Voyages
Reason for requesting a consultation
Marketing-related information, such as how you heard about TerraMar Voyages, may be used in aggregate to understand how prospective clients discover our business and improve our marketing efforts.
CRM & Client Management
TerraMar Voyages may use a customer relationship management (“CRM”) platform to organize client information, travel preferences, communication, itinerary details, and service records.
Current CRM Provider : Outside Agents
Information stored within our CRM may include:
Contact information
Travel Preferences
Consultation notes
Itinerary information
Communication history
Booking-related information
Service preferences
Planning status
Other information necessary to provide travel planning service
The CRM may process information on TerraMar Voyages’ behalf pursuant to its applicable privacy and security practices.
TerraMar Voyages will use reasonable measures to limit access to client information to individuals and service providers who need such information to operate the business or provide requested services.
Voice Recordings & Transcription
To improve accuracy and maintain detailed records of travel preferences and planning discussions, TerraMar Voyages may offer to record certain client consultations, including Discovery Calls. Recording is optional.
Before a call is recorded, TerraMar Voyages will request the client’s consent.
A Client may decline recording and may continue the consultation without a recording, using another available note-taking method.
Recording may be used to:
Accurately capture travel preferences
Prepare consultation notes
Reduce errors in itinerary planning
Document important planning discussion
Improve continuity throughout the planning process
Recording will not be used for advertising or promotional purposes without separate permissions.
AI-Assisted Not Taking & Itinerary Preparation
TerraMar Voyages may use artificial intelligence (“AI”) and automated technologies to assist with administrative tasks associated with travel planning.
With appropriate consent, AI-assisted tools may be used to:
Transcribe recorded consultations
Organize consultation notes
Summarize travel preferences
Assist with administrative organization
Help prepare or organize itinerary information
AI tools are used as an administrative support resource and do not replace the professional judgement, review, or responsibility of TerraMar Voyages.
AI-generated transcripts, summaries, or other outputs may contain errors. TerraMar Voyages may review and verify information before relying on it for travel planning.
Current AI/transcription provider(s): ChatGPT and Apple intelligence Transcription
TerraMar Voyages will not knowingly use client recordings or personal information to train a publicly available AI model unless separately disclosed and permitted under applicable law and the applicable provider’s terms.
If our use of an AI provider changes materially, this Privacy Policy may be updated accordingly.
Payment Processing
TerraMar Voyages may use third-party payment processors to collect planning fees or facilitate other payments.
Current payment processor(s): ACH, Venmo, Stripe
Depending on the payment method used, payment information may be collected directly by the applicable payment processor rather than stored by TerraMar Voyages. Our Customer Relationship Management (“CRM”) may store payment details and card information temporarily until final payment has been fulfilled. The CRM does not store the CVV code in the system to limit the risk of third-party use of personal credit card information.
Payment processors may collect information such as:
Name
Billing information
Payment card information
Transaction information
Email Address
Other information necessary to process the transaction
Payment information is processed according to the applicable payment processor’s privacy policy and terms.
TerraMar Voyages does not needlessly retain information with third parties.
Travel Suppliers & Third-Parties
To arrange your requested travel, Terra Mar Voyages may need to share relevant information with third parties.
These may include:
Airlines
Cruise lines
Hotels and resorts
Tour operators
Transportation providers
Destination management companies
Excursion providers
Travel insurance providers
Host agencies
Reservation and booking platforms
Payment processors
CRM providers
Scheduling providers
Other service providers necessary to fulfill your travel arrangements
Only information reasonably necessary for the applicable purpose should be provided.
Once information is provided to a Travel Supplier, that supplier’s own privacy policy and terms may apply.
TerraMar Voyages does not control the privacy practices of independent Travel Suppliers.
Host Agencies & Professional Partners
If TerraMar Voyages operated under or through a host agency or other professional travel network, relevant client and booking information may be processed through that organization or its technology platforms as necessary to provide travel services.
Current Host Agency: Cruise Tours: Outside Agents
This host agency may have its own privacy policies, security practices, and terms.
Cookies & Similar Technologies
TerraMar Voyages may use cookies and similar technologies to:
Make the website function properly
Remember preferences
Maintain website security
Understand website traffic
Measure website performance
Analyze visitor behavior
Improve the website
Support marketing activities where applicable
Squarespace notes that websites may use necessary cookies as well as non-essential analytics and performance cookies. (Squarespace Help)
The specific cookies used by TerraMar Voyages website may change as website features, integrations, and analytics tools change.
Where required by applicable law, TerraMar Voyages will provide appropriate notice and consent mechanisms for non-essential cookies.
Visitors may also manage cookies through their browser setting and, where available, TerraMar Voyages’ cookie-consent tools.
Website Analytics & Marketing Technologies
TerraMar Voyages may use analytics or marketing tools to understand how visitors discover and interact with our website.
These tools may include:
Squarespace Analytics
Meta technologies
Other analytics or marketing platforms
Analytics information may be used to understand:
Where website visitors originate
Which pages receive traffic
How visitors navigate the website
Which marketing channels are effective
How TerraMar Voyages can improve it website and services
Third-party services may use cookies or similar technologies according to their own policies.
Email & Marketing Communications
If you voluntarily subscribe to TerraMar Voyages marketing communications, we may use your contact information to send:
Travel inspiration
Destination information
TerraMar Voyages updates
Promotions
New Service announcements
Other communications you have requested
You may unsubscribe from marketing communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us directly.
Unsubscribing from marketing communications will not prevent TerraMar Voyages from sending necessary transactional or service-related communications regarding an existing travel arrangement.
How We Use Personal Information
TerraMar Voyages may use personal information to:
Respond to inquiries
Schedule consultations
Provide travel planning services
Create personalized itineraries
Facilitate travel reservations
Communicate with Travel Suppliers
Process payments
Manage client relationships
Maintain business records
Respond to questions or concerns
Improve our website and services
Analyze website traffic
Send requested marketing communications
Prevent fraud or misuse
Comply with applicable legal obligations
We do not sell personal information as a business practice.
How We Protect Personal Information
TerraMar Voyages uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, alterations, or disclosure.
However, no website, electronic transmission, storage system, or third-party service can be guaranteed to be completely secure.
Clients should avoid sending highly sensitive information through unsecured email or ordinary website forms unless specifically requested through a secured service.
While maintaining a small scale business operation, without the resources to be 100% PCI/PII Compliant, TerraMar Voyages aims to practice safe and ethical business practices to safeguard your information.
Such measure include:
VPN usage (when working remote or on public networks)
Encryption and compress on all personal information stored on computer drive within a password protected Zip File
MFA (Multi-Factor Authentication)
Passwords change (every 30 days.)
Data Retention
TerraMar Voyages retains personal information for as long as reasonably necessary to:
Provide requested services
Maintain client and business records
Complete or document transactions
Meet legal, tax, accounting, or regulatory obligations
Resolve disputes
Protect or legitimate business interests
Retention periods may vary depending on the type of information and the reason it was collected.
Recording Retention: Approximately 1 year after travel completion.
For example: Consultation recordings are retained only for as long as reasonably necessary to complete the associated travel-planning process and related administrative requirements, after which they are securely deleted or anonymized where appropriate.
Children’s Privacy
Our website and travel planning service are intended for adults and are not directed toward children.
TerraMar Voyages does not knowingly collect personal information directly from children for independent use of our services.
If a parent or legal guardian believes that a child has provided personal information to TerraMar Voyages without appropriate authorization, please contact us so that we can review and address the information appropriately.
Third-Party Websites
Our website may contain links to thirds-party websites , including Travel Suppliers, social media platforms, tourism organizations, booking providers, or other resources.
TerraMar Voyages does not control those websites and is not responsible for their privacy practices, content, security, or terms.
We encourage visitors to review the privacy policies of third-party websites before submitting personal information.
Your Privacy Choices
Depending on applicable law, you may have rights relating to your personal information, which may include:
Requesting access to information we maintain about you
Requesting correction of inaccurate information
Requesting deletion of information where legally applicable
Opting out of marketing communications
Withdrawing consent where processing is based on consent
Requesting information about how your personal information is used
Certain information may need to be retained to comply with legal, accounting, contractual, or other legitimate obligations.
To exercise a privacy request, contact us using the information below.
Do Not Track
Some web browsers offer a “Do Not Track” setting.
Because there is not a universally accepted standard for responding to Do Not Track signals, our website may not respond to such signals in every circumstance.
Where required by applicable law, TerraMar Voyages will honor applicable privacy choices and opt-out mechanisms.
Changes to This Privacy Policy
TerraMar Voyages may update this Privacy Policy periodically to reflect changes in:
Our services
Technology
Third-party providers
Legal requirements
Data practice
When changes are made, the updated version will be posted on this page with a revised ”Last Updated” date.
Contact TerraMar Voyages
If you have questions about this Privacy Policy, or would like to submit a privacy-related request, please contact:
TerraMar Voyages LLC
Susanna Atkinson
11 Kessler Farm Drive Apt 236
Nashua, New Hampshire. 03063
+1(571)-264-6705